Privacy

Request Data Deletion

For anyone with a MatricBase Anonymous ID — no app installation required.

MatricBase respects your privacy and gives you control over your data.

If you'd like to request deletion of the data associated with your MatricBase Anonymous ID, submit a request below. Have a MatricBase Assist account instead? See the section further down the page.

Find this in the app under Settings → My data & permissions → Privacy.

Enter a valid Anonymous ID in the format MB-XXXXXXXXXX.

Only used if we need to follow up on this specific request.

Request received

Your deletion request has been received. We will review and process your request.

Request already submitted

A deletion request for this Anonymous ID has already been submitted.

Submit a request for a different ID

Something went wrong

We couldn't submit your request. Please check your connection and try again, or email us directly.

Have a MatricBase Assist account?

MatricBase Assist (application help) uses a separate account system from the free app above. To request deletion of your Assist account, uploaded documents, and application records, email us from the address on your account.

Email matricbaseapp@gmail.com

We'll process your request within 30 days, except where we're required to keep transaction records longer under applicable law — see our Privacy Policy.

Good to know

What data will be deleted?

Data associated with your MatricBase Anonymous ID stored on MatricBase systems.

What data is not automatically deleted?

Data stored only on your device can be removed by clearing app storage or uninstalling the application.

Processing time

Deletion requests are reviewed and processed within 30 days.